Privacy Policy

1. Information we collect

We collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact us for support. This includes your name, email address, phone number (for SMS alerts), and payment information processed securely by Stripe.

We also collect usage data automatically when you use Trade Qube, including log data (IP address, browser type, pages visited), device information, and analytics data to improve the product.

2. How we use your information

We use the information we collect to provide, maintain, and improve Trade Qube; process transactions and send related information including purchase confirmations and invoices; send technical notices, updates, security alerts, and support messages; respond to your comments and questions; and send marketing communications (you may opt out at any time).

3. Information sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform (such as Stripe for payments, and cloud infrastructure providers), subject to confidentiality agreements. We may also disclose information if required by law or to protect the rights, property, or safety of Trade Qube, our users, or others.

4. Data retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will respond within 30 days.

5. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of Trade Qube may not function properly.

7. Third-party services

Trade Qube integrates with third-party services including Stripe (payments) and analytics providers. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

8. Children's privacy

Trade Qube is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at [email protected].

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Trade Qube after any changes constitutes your acceptance of the new policy.

10. Contact us

If you have any questions about this Privacy Policy, please contact us at [email protected] or by mail at Trade Qube, Inc.